I am so angry and frustrated right now that I feel as though I may blow a fuse at the moment.
We just had a very frustrating fifteen minutes on the phone. AARRUUUGGGHHH! Shortly after we got up this morning, Frank, our eleven year old neutered cat peed in an antique sterling silver dish that had been my great grandmother’s. It was sitting on the floor, where it had fallen down. We have 12 oversized litter pans which are cleaned daily morning and night. Frank has never ever sprayed or gone
ooutside of the box in his whole life — not once… not ever.
We called the clinic we have used since 1981. That’s thirty years or three entire decades!
Our instructions are to call ahead to tell them we’re on the way, then bring the animal out
when something suddenly crops up that even might be serious or if the animal seems uncomfortable
or in pain. Our vet and his wife are friends of ours and we have their home number and cells, but
this wasn’t that type of emergency.
“Good morning! ___ ___ Clinic” (unfamiliar voice)
“Hi! This is ___ Jones (fake) and I’m calling about Franklin the cat, who is 11. He peed outside
the litterbox this morning and he’s never done that before. He seems uncomforta—”
“WHAT did you say your NAME was again?”
“__ JONES. ”
“___ JONES. J-O-N-E-S”
“JONES! JONES! J-O-N-E-S! Like the car dealership that advertises on channel 35 all the time.”
“Speak up, lady! Quit mumbling and then MAYBE I could hear you!”
“My first name is ___!
“I’m leaving now to bring Frankie out.”
“HUH?….You can’t do that! I didn’t give you permission!”
“Hi! This is Jon. (the vet) What’s going on with Frankie?”
I give him a quick run down and tell him Frank and ___ are enroute.
Phone rings again…
“This is ___ at the __ __ Clinic! I just wanted you to know that you and your ^&*#@$% husband
just got me yelled at and #$%^&ed out and I just wanted you %$#@ers to know that I can $%^& up
your animals’ care whenever I want!”
I just hung up.
Now that I don’t have smoke coming out of both ears and have calmed down a little bit, my question is,
do we just forget it completely, or do I assume the vet would want to know about this flake? I know they have some serious issues going on with one of their children and I suspect that’s how this wingnut
got hired to begin with. But if she was that unprofessional and rude with me, she’ll do it with others too.
My concern is that I don’t want it to negatively affect his practice.
I forgot to mention the condescending five minute lecture on the need to keep litter pans clean and the admonishment that we are no one special and deserve no special tx. Didn’t think we did.